SAM-Insights Software Request Module
By the optional web-based Self Service software request module, users can raise software request tickets using the local intranet. The ticket passes through a specified workflow path, which may include the user’s manager, the security officer, and the dedicated SAM personnel as well.
Upon approval of the request, license dedication is made in the SAM-Insights database between the requested software’s license, and the user.
The application checks the number of free licenses, the company’s software allowance list (whether the given software is supported, tolerated or forbidden at the company), and even may start the installation.